Course Curriculum

Week 1: Introduction to Dentistry
Introduction To Dentistry Video 00:10:00
Dental Practice Systems: An Introduction for Managers Reading 00:00:00
The 5 Levels of Front Office Positions Reading 00:00:00
Introduction To Study Skills Video 01:40:00
Introduction To Dental Anatomy Video 00:28:00
Introduction To Dental Anatomy Reading 00:00:00
Dental Anatomy Quiz Unlimited
Week 2: Phones & Scheduling Patients
Get Them In The Door: The Springboard Institute Phone System Video 00:00:00
Boost Practice Growth By Measuring Your New Patient Experience Reading 00:00:00
Improving Your New 
Patient Welcome Rating: 
Phones and First Impressions reading 00:00:00
The 4 Types of Calls Every Dental Practice Receives Reading 00:00:00
How to read a phone chart reading 00:00:00
How Can I Make You Smile?: 
A Case Study in Excellent Phone Service Reading 00:00:00
Confirming patients reading 00:00:00
HIPAA (Health Insurance Portability and Accountability Act) Reading 00:00:00
Jurisprudence Quiz Unlimited
Scheduling Quiz Unlimited
Week 3: Presenting Treatment
Get Them To Say Yes: The Springboard Ethical Treatment Planning System Video 00:11:00
Flow of Presenting Treatment Reading 00:00:00
New Patient Slideshow reading 00:00:00
The 10 Questions Reading 00:00:00
The Financial Form Reading 00:00:00
In-office Wellness Plan reading 00:00:00
Case Presentation Quiz Unlimited
Week 4: The Patient Exam
Keep Them Engaged: The Springboard Patient Experience Video 00:26:00
Before, During, and After In the Patient Exam Reading 00:00:00
Periodontal Maintenance and Home Care Video 00:00:00
Pedodontics video 00:00:00
A Comparison of Hygiene Methods Reading 00:00:00
Assisted Hygiene Reading 00:00:00
Patient Experience Quiz Unlimited
Week 5: Getting a Job as a Front Office Worker
How to Hire Dental Employees Video 00:00:00
How to write a resume Video 00:00:00
Interviewing for a Dental Assisting Position Video 00:00:00
Week 6: Insurance, Finances, & Collections
Common Dental Codes Video 00:00:00
Collections Reading 00:00:00
Collections Letters 00:00:00
Collections Quiz Unlimited
Common Dental Codes Quiz Unlimited
Week 7: Recall, Audits, and Marketing
Keep Them Coming Back!: The Springboard Recall System Video 00:00:00
Recall Cycle and Schedule Reading 00:00:00
Exam Hierarchy Reading 00:00:00
Online Marketing & Social Media Video 00:00:00
Supply Coordination Video 00:00:00
Week 8: Back Office Cross Training
Sterilization and Infection Control Video 00:00:00
MSDS (Material Safety Data Sheet) reading 00:00:00
OSHA (Occupational Safety and Health Administration) reading 00:00:00
Medical Emergencies Video 00:00:00
Medical Emergencies Reading 00:00:00
Taking a Patient’s Vital Signs Reading 00:00:00
Triaging Emergency Patients Video 00:00:00
Sterilization & Infection Control Quiz Unlimited
Week 9: Office Management
Personality Types in the Dental Office (5 Factor Inventory) Reading 00:00:00
Conflict Resolution Video 00:00:00
Week 10: Final
Front Office Final Unlimited
TAKE THIS COURSE-76 SEATS LEFT
  • PRIVATE
  • 2 months, 1 week
  • 8 SEATS
  • Course Badge

Who’s Studying

Profile picture of Leonora Belt
Profile picture of Keonye McChristian
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Profile picture of Ahlam Abdelhadi
Profile picture of Nancy Ibarra
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About Springboard

Springboard has worked with dental professionals for over a decade to deliver excellent patient care and grow their presence in the community.

Thousands of dental teams use Springboard training, materials, and coaching to achieve the practice they deserve.

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