Course Curriculum

Week 1: Introduction to Dentistry
Introduction To Dentistry Video 00:10:00
Dental Practice Systems: An Introduction for Managers Reading 00:00:00
The 5 Levels of Front Office Positions Reading 00:00:00
Introduction To Study Skills Video 01:40:00
Introduction To Dental Anatomy Video 00:28:00
Introduction To Dental Anatomy Reading 00:00:00
Dental Anatomy Quiz Unlimited
Week 2: Phones & Scheduling Patients
Get Them In The Door: The Springboard Institute Phone System Video 00:00:00
Boost Practice Growth By Measuring Your New Patient Experience Reading 00:00:00
Improving Your New 
Patient Welcome Rating: 
Phones and First Impressions reading 00:00:00
The 4 Types of Calls Every Dental Practice Receives Reading 00:00:00
How to read a phone chart reading 00:00:00
How Can I Make You Smile?: 
A Case Study in Excellent Phone Service Reading 00:00:00
Confirming patients reading 00:00:00
HIPAA (Health Insurance Portability and Accountability Act) Reading 00:00:00
Jurisprudence Quiz Unlimited
Scheduling Quiz Unlimited
Week 3: Presenting Treatment
Get Them To Say Yes: The Springboard Ethical Treatment Planning System Video 00:11:00
Flow of Presenting Treatment Reading 00:00:00
New Patient Slideshow reading 00:00:00
The 10 Questions Reading 00:00:00
The Financial Form Reading 00:00:00
In-office Wellness Plan reading 00:00:00
Case Presentation Quiz Unlimited
Week 4: The Patient Exam
Keep Them Engaged: The Springboard Patient Experience Video 00:26:00
Before, During, and After In the Patient Exam Reading 00:00:00
Periodontal Maintenance and Home Care Video 00:00:00
Pedodontics video 00:00:00
A Comparison of Hygiene Methods Reading 00:00:00
Assisted Hygiene Reading 00:00:00
Patient Experience Quiz Unlimited
Week 5: Getting a Job as a Front Office Worker
How to Hire Dental Employees Video 00:00:00
How to write a resume Video 00:00:00
Interviewing for a Dental Assisting Position Video 00:00:00
Week 6: Insurance, Finances, & Collections
Common Dental Codes Video 00:00:00
Collections Reading 00:00:00
Collections Letters 00:00:00
Collections Quiz Unlimited
Common Dental Codes Quiz Unlimited
Week 7: Recall, Audits, and Marketing
Keep Them Coming Back!: The Springboard Recall System Video 00:00:00
Recall Cycle and Schedule Reading 00:00:00
Exam Hierarchy Reading 00:00:00
Online Marketing & Social Media Video 00:00:00
Supply Coordination Video 00:00:00
Week 8: Back Office Cross Training
Sterilization and Infection Control Video 00:00:00
MSDS (Material Safety Data Sheet) reading 00:00:00
OSHA (Occupational Safety and Health Administration) reading 00:00:00
Medical Emergencies Video 00:00:00
Medical Emergencies Reading 00:00:00
Taking a Patient’s Vital Signs Reading 00:00:00
Triaging Emergency Patients Video 00:00:00
Sterilization & Infection Control Quiz Unlimited
Week 9: Office Management
Personality Types in the Dental Office (5 Factor Inventory) Reading 00:00:00
Conflict Resolution Video 00:00:00
Week 10: Final
Front Office Final Unlimited
  • 2 months, 1 week
  • 8 SEATS
  • Course Badge

Who’s Studying

Profile picture of Leonora Belt
Profile picture of Keonye McChristian
Profile picture of Weldon Broinowski
Profile picture of Kely Gomez Rodriguez
Profile picture of Haya Alfalfi
Profile picture of Ahlam Abdelhadi
Profile picture of Nancy Ibarra
Profile picture of Ruthann Hoblitzell
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About Springboard

Springboard has worked with dental professionals for over a decade to deliver excellent patient care and grow their presence in the community.

Thousands of dental teams use Springboard training, materials, and coaching to achieve the practice they deserve.

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