Course Curriculum

Module 1: Introduction to Dentistry
Introduction To Dentistry Video 00:10:00
Dental Practice Systems: An Introduction for Managers Reading 00:00:00
The 5 Levels of Front Office Positions Reading 00:00:00
Introduction To Study Skills Video 01:40:00
Introduction To Dental Anatomy Video 00:28:00
Introduction To Dental Anatomy Reading 00:00:00
Dental Anatomy Quiz Unlimited
Module 2: Excellent Phone Service
Get Them In The Door: The Springboard Institute Phone System Video 00:00:00
Boost Practice Growth By Measuring Your New Patient Experience Reading 00:00:00
Improving Your New 
Patient Welcome Rating: 
Phones and First Impressions reading 00:00:00
The 4 Types of Calls Every Dental Practice Receives Reading 00:00:00
How to read a phone chart reading 00:00:00
Introduction to Scheduling Patients Video 00:00:00
How Can I Make You Smile?: 
A Case Study in Excellent Phone Service Reading 00:00:00
Confirming patients reading 00:00:00
HIPAA (Health Insurance Portability and Accountability Act) Reading 00:00:00
Answering Phones Quiz Unlimited
Module 3: Presenting Treatment
Get Them To Say Yes: The Springboard Ethical Treatment Planning System Video 00:11:00
Flow of Presenting Treatment Reading 00:00:00
New Patient Slideshow reading 00:00:00
The 10 Questions Reading 00:00:00
The Financial Form Reading 00:00:00
In-office Wellness Plan reading 00:00:00
Case Presentation Quiz Unlimited
Module 4: The Patient Exam
Keep Them Engaged: The Springboard Patient Experience Video 00:26:00
Before, During, and After In the Patient Exam Reading 00:00:00
Periodontal Maintenance and Home Care Video 00:00:00
A Comparison of Hygiene Methods Reading 00:00:00
Assisted Hygiene Reading 00:00:00
Patient Experience Quiz Unlimited
Module 5: Recall Coordinator
Keep Them Coming Back!: The Springboard Recall System Video 00:00:00
Recall Cycle and Schedule Reading 00:00:00
Exam Hierarchy Reading 00:00:00
Online Marketing & Social Media Video 00:00:00
Module 6: Financial Coordinator
Keep Them On Track!: The Springboard Collections System Video 00:00:00
Collections Reading 00:00:00
Collections Letters 00:00:00
Common Dental Codes Video 00:00:00
Collections Quiz Unlimited
Common Dental Codes Quiz Unlimited
Module 7: Treatment Coordinator
Sterilization and Infection Control Video 00:00:00
MSDS (Material Safety Data Sheet) reading 00:00:00
OSHA (Occupational Safety and Health Administration) reading 00:00:00
Mounting X-rays Video 00:00:00
Triaging Emergency Patients Video 00:00:00
Medical Emergencies Video 00:00:00
Medical Emergencies Reading 00:00:00
Taking a Patient’s Vital Signs Reading 00:00:00
Sterilization & Infection Control Quiz Unlimited
Module 8: Office Manager
Supply Coordination Video 00:00:00
Get Your Team Going: The Springboard Team Alignment System Video 00:00:00
Personality Types in the Dental Office (5 Factor Inventory) Reading 00:00:00
Conflict Resolution Video 00:00:00
How to Hire Dental Employees Video 00:00:00
Module 9: Practice Administration
Engineering a Better Practice Reading 00:00:00
Your Process Map to Success Reading 00:00:00
Does Your Office Need a Distraction Free Zone? Reading 00:00:00
How to Scale Team Positions As Your Practice Grows reading 00:00:00
A Tale of Two Qualities Reading 00:00:00
Module 10: Final Exam
Front Office Final Unlimited
  • 2 months, 1 week
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Who’s Studying

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About Springboard

The mission of Springboard Dental Institute is to provide a Dental Assistant training program that will help aspiring dental assistants in the South Chicago area to acquire the skills that will enable them to be more effective (and therefore more employable) dental assistants for practicing dentists in the area.

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